General Questions

Straightforward Answers To Common Questions, We've Got You

Brigo is a modern men’s health company formed by a team of medical providers, clinicians, and scientists to address various health concerns such as erectile dysfunction, premature ejaculation, hair loss, and more. Men can receive the treatments they need from the comfort of their homes.

No, you don’t need a prescription to start using brigo. The medical providers on the brigo platform will write a prescription if they deem it appropriate after your online visit with us.

We work with specific mail order pharmacies that make rates available to brigo customers that are convenient and low priced. However, if you have a different pharmacy in mind or would like to change pharmacies at any point, just let us know and we can take care of that for you.

Your privacy and security is something we take very seriously. Our platform is designed in compliance with relevant privacy laws and regulations, abiding by strict confidentiality and security protocols to protect your information.

At Brigo, we believe transparent pricing is key. Our online consultations with a physician or nurse practitioner are all free of charge.

It depends on your state of residence. Certain states require a video chat with your medical provider. Upon your initial onboarding, a physician or nurse practitioner will reach out to you with the appropriate next steps for your online visit.

Brigo is here to complement your primary care physician, not replace them. It is important that you keep your PCP, or any other medical providers involved in your care, informed of your treatments with brigo.

The services provided by brigo are not covered by insurance. However, the products on brigo’s platform are available at discounted retail costs to make treatment accessible and affordable for men.

We get it, sometimes it’s not the right time to receive products - or things may change on your end. If you’re looking to snooze your upcoming shipment or cancel your subscription with us, get in touch with our customer experience team and we’ll help get things taken care of for you.

Unfortunately, we cannot accept returns on prescription products for resale or reuse. All sales on our platform are final. However, if you feel as though we’ve made any mistakes in filling your prescription, please contact us at <a href=""> </a> and we will get things sorted for you.

You will only be charged for your medication if the physician or nurse practitioner in our online visit has approved a personalized treatment plan for you. If they decide you are not a good candidate for treatment, you’ll be refunded your online visit as well. Once approved, the billing details you had shared during your initial consultation will then be processed. All plan and shipping frequency details will be accessible in your account upon logging in.

Once you have been approved for treatment and your order has been placed with us, you will receive an email link to track shipment of your order. All orders are shipped within 72 hours to ensure medication is received as timely as possible. Orders are only shipped on weekdays. Orders that are placed after 5PM will ship the next business day.

Questions on Erectile Dysfunction

Straightforward Answers To Common Questions

Brigo offers both brand name and generic oral erectile dysfunction medications that are FDA-approved. When used as needed, ED medication should be taken orally at least 30 minutes to two hours before engaging in sexual activity. The effects will last for approximately 36 hours. When taking daily medication, the dosage should be taken around the same time daily. You should not take more than one dose within a 24-hour time period.

Your medical provider will help determine the most appropriate treatment for you. All of the oral medications that are available to treat erectile dysfunction throughout the United States are approved by the FBA based on high quality and time-extensive clinical trials. Findings from these trials have shown that ED medications are effective and safe for a vast majority of men. Your online ED visit with your medical provider will help to identify any risks these treatment plans pose to you based on your medical and medication history.

A qualified medical provider can help you find the most effective ED pill for you with enough information about your body, lifestyle, and previous medical history. You can work with them to identify an ED medication and dosage appropriate for your needs. Through our platform, you may connect with providers and receive ongoing care as well.

Generally, ED treatment side effects are temporary and mild. Common side effects can include nasal congestion (stuffy nose), runny nose, back pain, upset stomach, flushed skin, or headaches. Our medical providers can help you address side effects in more detail both during our online visitors as well as all follow-up consultations. It is important to note that ED medications can and very rarely do cause serious side effects such as priapism ( painful, prolonged erections that can result in permanent erectile dysfunction if not treated urgently). Serious adverse effects such as vision or hearing loss have also been reported, although further insight has not been gleaned if these adverse effects were solely caused by ED medication. Talk to your doctor or pharmacist about any side effects you experience immediately.

Erectile dysfunction medication should not be taken more than once in a 24-hour period.

Mixing your erectile dysfunction medication with alcohol increases the risks of side effects and we do not recommend doing so.

Yes, eating foods high in fats reduces the rate and total amount of Sildenafil citrate (or Viagra) the body absorbs. It is recommended that sildenafil citrate (Viagra) be taken on an empty stomach to achieve the best effect. The same effect is not observed in Cialis or other generic forms of tadalafil.

Questions on Hair Loss

Straight forward Answers to Common Hairline Questions

We offer three different types of hair loss treatments that come in either pill form or also contain topical solutions. The two FDA-approved medications we offer in our treatment plans are Finasteride and Minoxidil.

As with any medicine, there will be side effects even with the best, clinically proven hair loss medications. Upon your visit with a medical provider, you will be provided full information about all side effects and treatment guidelines so that you are well informed.

Minoxidil helps increase blood flow to the hair follicle, which in turn allows for more nutrients to get into the follicle and support the growth of new hairs. In order to be most effective, minoxidil is applied to the scalp daily.

Finasteride works by blocking the ability of an enzyme called 5-alpha reductase from converting testosterone into DHT (the hormone responsible for male pattern baldness).

Results will vary from person to person. The use of Finasteride and minoxidil begin to show visible results in as few as 3 months of daily use. It can take up to a year to see maximum results. Work with a provider to find the right plan for your lifestyle to produce results that make you confident.

The hair regrowth process involves both shedding of old hair and the growth of new hair follicles in its place. This growth cycle has four phases: anagen, catagen, telogen, and exogen phase. The anagen phase is the active growth phase where as many as 85-90% of the hairs on your head are currently undergoing. The catagen phase is where the hair growth slows and follicles shrink. The telogen phase is where the hair follicles enter a rest phase and stop growth altogether and can last a few months. The last phase is the exogen phase where old hair follicles detach and gradually begin to fall out and shedding occurs.

Unfortunately, there is not a cure that combats hair loss, but there are effective treatments and medications that work to restore and regrow hair. It’s important to note; however, these treatments may slow hair loss and even reverse the effects of balding. There is no treatment out there that can fully cure hair loss altogether.